Return Policy
We want to be sure you’re as happy with your products as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 15 days of your purchase, provided it has not been worn, is unused and is still in its original packaging.
To be eligible for a free return, the following criteria must be met:
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All returns must be related to an easternweldingsupply.com order.
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All returns must be requested within 15 days of original purchase via email. Send your request to support@easternweldingsupply.com and include your order number. Once approved, a pre-paid shipping label will be provided.
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Any shipping costs from the original order are non-refundable
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Any additional return shipping costs are non-refundable.
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All merchandise must be unused and undamaged and returned in its original packaging.
Once your return has been received, please allow up to 15 business days to process your refund. Refunds will be returned to the original form of payment. EWS does not offer store credit or gift cards for returned products.
For exchanges, please return your item(s) for a full refund and replace an order on easternweldingsupply.com for the correct item.
EWS does not price match with other dealers or competitors.
SHIPPING YOUR RETURN
We recommend the following guidelines when shipping your return:
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Pack your item securely to ensure there is no damage to the returned product during transit.
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You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.
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Insert any related paperwork inside your box. This can include your RMA # or original order number.
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Securely attach your return label to the package.
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Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.
If you choose to use your own shipper, please include original order information or the return RMA number inside the box. We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.